T & C Policy

Help & Customer ServiceTechnical Assistance

If you are having a medical emergency, call 9-1-1.

Program sponsor-HCA and affiliated hospitals, www.hcahealthcare.com

Mobile services provided by Red Fish Media, www.redfishmedia.com tel:1-305-538-2731

For questions or technical assistance related to this text messaging service, call 1-800-715-7593 or email support@redfishmedia.com.

InformationGeneral Information

Program DescriptionThis service will provide a one-time list of average ER wait times for facilities nearest to your provided zip code.

You will not receive any additional messages. If there is not a program sponsor facility in the zip code provided by the user,

a message indicating that will be sent to the user.

Message and Data Rates May ApplyText ER to 90822 is a standard rate (non-premium) text messaging program. This service does not require you to pay a

subscription fee at any time. Message and data rates may apply. Contact your carrier to ask about text messaging charges on

your specific plan.

Storage and transmittal of Zip Code informationZip Code information submitted through SMS or communicated in conjunction with mobile location services will be stored by

Red Fish Media indefinitely. Zip code information communicated in conjunction with mobile location services are transmitted via

Secure Socket Layer (SSL) technology into password protected servers.

Follow-on Messaging and PrivacyWe respect your privacy. Your mobile telephone number will not be used by anyone other than the program sponsor in

connection with the service or related follow-on communications.

Carrier coverageThis text messaging program is accessible from all dominant mobile carriers including AT&T, Sprint, T-Mobile, Verizon Wireless, U.S. Cellular, Cricket, Boost, and Virgin Mobile.

Alerts sent via SMS may not be delivered to you if your phone is not in range of a transmission site, or if sufficient network capacity is

not available at a particular time. Even within a coverage area, factors beyond the control of your wireless carrier may interfere with

message delivery, including the customer's equipment, terrain, proximity to buildings, foliage, and weather. You acknowledge that urgent

alerts may not be timely received and that your wireless carrier does not guarantee that alerts will be delivered.

ER Wait TimesWait Time Calculation

ER wait times are approximate and provided for informational purposes only. If you are having a medical emergency, call 9-1-1.

The ER wait time represents the time it takes to see a qualified medical professional, defined as a Doctor of Medicine (MD),

Doctor of Osteopathy (DO), Physician Assistant (PA) or Advanced Registered Nurse Practitioner (ARNP).

ER wait times represent a four-hour rolling average updated every 30 minutes, and is defined as the time of patient arrival until the time

the patient is greeted by a qualified medical professional. Patients are triaged at arrival and are then seen by a qualified medical

professional in priority order based on their presenting complaint and reason for visit.

StopProgram Termination
You can terminate receiving messages from any program by texting STOP to the shortcode 90822.
Text ER to 90822 is a one-time, non-recurring text information service. 1 message per request.
Translation service provided by Google. HackensackUMC is not responsible for the accuracy of translation or any other aspect of service provided by the GoogleTranslate tool. Users should not make medical decisions without first consulting with their physician.
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