Bedside Concierge Care



We Treat Patients Like Gold

When you’re at Pascack Valley Medical Center, we’ll do our best to enhance your experience as a patient while our clinicians are working to handle your medical needs. Bedside Concierge Care is a sophisticated communications platform that provides a direct pathway to non-clinical hospital departments. Best of all, Bedside Concierge Care services are free and accessed directly and securely from a cell phone or mobile device.

In the Emergency Department

Pascack Valley Medical Center is one of the first hospitals in Bergen County to adopt Bedside Concierge Care in the Emergency Department. Use this feature to:

  • Browse complimentary materials from a news cart
  • Gain access to your electronic medical records
  • Request clergy
  • Receive information about Advanced Directives
  • Schedule UBER for a ride home

As an Inpatient in our hospital:

  • Request fresh water and fresh sheets
  • Order meals
  • Change the temperature in your room
  • Take advantage of bedside prescription delivery at discharge
  • Gain access to your electronic medical records
  • Request a Notary Public
  • Compliment a staff member who has gone above and beyond

Our goal is to provide a positive experience for all of our patients by answering requests in a timely fashion while allowing our clinicians to concentrate on helping you recover.

Translation service provided by Google. HackensackUMC is not responsible for the accuracy of translation or any other aspect of service provided by the GoogleTranslate tool. Users should not make medical decisions without first consulting with their physician.
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